Frequently Asked Questions (FAQs) - Luna Gold Organic

Orders & Shipping

 

How long does shipping take?

We process orders within 24-48 hours, and shipping usually takes 3-7 business days in the USA. 

Do you offer free shipping?

We do not offer free shipping at the moment. Shipping rates start at 4.50$ and vary based on weight of the package and your location. It will be displayed at checkout. 

How can I track my order?

Once your order ships, you'll receive an email with a tracking link. You can also log in to your Luna Gold account to check your order status.

Do you ship to other countries than the USA?

Our products are produced and shipped from and exclusively to the United States of America. But we might extend our services in the future.
You are not living in the USA but want our products? Write us!

 

Returns & Refunds

 

Can I return a product if I’m not satisfied?

For safety and quality reasons, we do not accept returns on opened supplements. However, your satisfaction is our priority. If you’re unhappy with your purchase, please contact our support team at support@lunagoldessentials.com, and we’ll work with you to find the best solution.

What’s your 30-day money-back guarantee?

If you’ve taken Luna Gold consistently for 30 days and don’t feel a difference, we’ll give you your money back. No fine print. No need to explain yourself. Just email us at support@lunagoldessentials.com with your order number. We might ask for a photo of the bottle (even empty!) to close the loop. But that’s it. You tried. It didn’t click. That’s okay. This is support without pressure.

My order arrived damaged. What should I do?

If your order was damaged during shipping, please email us at support@lunagoldessentials.com with your order number and photos of the damage. We’ll send a replacement right away.

 

Product Information & Usage

 

What ingredients are used in Luna Gold products?

Our products are made with high-quality, naturally sourced ingredients, including adaptogenic mushrooms like Ganoderma lucid, Inonotus obliquus, and Cordyceps sinensis, which are traditionally used to support overall wellness. Each product page provides a full ingredient list.

Are Luna Gold products safe for breastfeeding parents?

Yes! Our products are designed to be safe for postpartum and breastfeeding parents. However, we always recommend consulting your healthcare provider before starting any new supplement.

How long does it take to see results?

Many customers report feeling a difference in their hair health within 4-8 weeks, while long-term support may take up to 3-6 months.

Can I take Luna Gold supplements with other vitamins or medications?

We encourage you to complement our supplements with other natural solutions for an even broader holistic approach. Our products are designed to be safe for most people, but if you are taking medication or have any health concerns, we recommend consulting with your doctor before use.

Are there known safety considerations & contraindications?

If you have any pre-existing medical conditions, are pregnant, nursing, or taking prescription medications, consult your healthcare provider before using any dietary supplements, including those in the Luna Gold Holistic Hair System.

 

Subscription & Savings

 

How does the Luna Gold subscription work?

  • Your product is delivered automatically every month, so you never run out.
  • You save $5 per bottle on Luna Gold NIGHTTIME - Hair Renewal and up to $49 on the Luna Gold HOLISTIC HAIR - 30-Day Wellness System.
  • You can cancel or modify your subscription anytime via your account dashboard.
  • You find more details about our subscriptions on each product page.

How do I cancel or change my subscription?

You can manage your subscription at any time by logging into your account. If you need assistance, email us at support@lunagoldessentials.com.

 

Hair Regrowth & Postpartum Hair Loss

 

Why is my hair changing after birth?

Postpartum hair change is completely normal and happens due to hormonal shifts after giving birth. Your hair is adjusting back to its natural growth cycle.

How does Luna Gold support postpartum hair wellness?

Luna Gold supports postpartum hair wellness by:
✔ Providing adaptogens traditionally used for stress resilience
✔ Supporting scalp and hair health with essential nutrients
✔ Helping maintain a nourished, balanced hair environment

Can I still use Luna Gold if I didn’t give birth recently?

Yes! While designed for postpartum hair recovery, our system works for anyone experiencing hair thinning due to stress, hormone imbalances, or nutritional deficiencies. This applies to all genders.

Where can I learn more about postpartum hair regrowth?

A great starting point is our FREE 67-page eBook "STRONGER HAIR STARTS NOW - The science-backed, holistic guide to to postpartum hair wellness". Download it here!

 

Need More Help?

 

If you have any other questions, we’re here for you! 
Write us!